Sugar Factory - Time Square

Bewertungen für Sugar Factory - Time Square von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. E

   Edwin

   Philadelphia4 Bewertungen

   5.0

   Vor 5 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 4

   Food was ok. Service was good. I don’t get how it’s 20 percent service plus I’m tipping
   

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2. S

   Sonia

   Raum New York1 Bewertung

   1.0

   Vor 6 Tagen besucht

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 3

   Food overpriced and quality of it not good at all! Service is terrible. Just worth it if you want to take pictures. Other than that not worth going!
   

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3. L

   Liam

   Raum New York1 Bewertung

   1.0

   Vor 6 Tagen besucht

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 4

   Worst service I’ve ever experienced. The place is so understaffed it’s crazy. Not worth it
   

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4. S

   Stacy

   Orange County2 Bewertungen

   1.0

   Vor 7 Tagen besucht

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 1

   We were seating in an area too dark to see the menu so had to use flashlights on phones. Server never came back after seating so we asked a passing manager for help, who took our order. We couldn’t hear the next waiter delivering food as someone had turned the music up so loud it was like sitting next to speakers in a club. He came back with someone after turning music down a bit and asked if we needed anything. We asked for a spoon. 10 minutes went by with no spoon until we caught another waiter and he grabbed it. Food was cold when it arrived and lacked flavour. Drinks were half decent. No one checked on us for refills or asked us how our food was. We had to find someone to ask for our bill, not our waiter again. Then no one came to take the payment. The manager walked by again so we flagged him down. Manager took the automatic gratuity of 20% off (applicable for all, not just large groups) and we told him he was the old good service or experience we got there. Not worth the pricey cost in our opinion!
   

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5. M

   Maria VIP

   Raum New York15 Bewertungen

   5.0

   Vor 7 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 4
   4. Ambiente 4

   It was a nice experience. Be prepared to spend your money
   

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6. E

   Elaine VIP

   Raum New York23 Bewertungen

   5.0

   Vor 7 Tagen besucht

   1. Gesamt 5
   2. Essen 4
   3. Service 4
   4. Ambiente 4

   It is a cute place. We went during the week for lunch so it wasn’t crowded at all, just a few tables. Our server was sweet and professional but we did had to get her attention for a couple of things so by stating that, I think they should have had another server. I had the turkey burger which wasn’t great and I didn’t say anything. I enjoyed the fries and my group did too, they had burgers. The blue fizz drink was great and along fun. My niece enjoyed it, it had cotton candy. Our drinks were okay, rather mine was just okay, watermelon drink. We did have a nice time overall.
   

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7. S

   Sandra

   Chicago1 Bewertung

   2.0

   Besucht am 27. März 2025

   1. Gesamt 2
   2. Essen 4
   3. Service 1
   4. Ambiente 3

   This location is not as nice as the Chicago location. It was disappointing. We started off with an excellent waitress, and then she handed us off to a other waitress. The other waitress took our order and we never saw her again until the bill was due. A server brought us our food. I asked him for additional plates since we were sharing some of the entrées. The plates never arrived. Our drinks are never refilled. No one checked on whether we needed anything once the food arrived. The food is overpriced, but I knew that going in. The ambience In Chicago made the experience quite lovely and we weren’t bothered by paying $28 for a hamburger. However, beyond was lacking at the New York City location.
   

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8. N

   Nia

   Raum New York1 Bewertung

   5.0

   Besucht am 26. März 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   I would like to thank Juan for helping my son’s birthday a special day! Juan was very patient with us and made us feel very welcomed. I loved this experience I had at this sugar factory my family and I thank you!
   

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9. C

   Cindy

   Miami10 Bewertungen

   3.0

   Besucht am 25. März 2025

   1. Gesamt 3
   2. Essen 4
   3. Service 2
   4. Ambiente 2

   Service was very slow and they weren’t very busy. The food is okay, but the service itself was very slow.
   

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10. J

    Jacki

    Küstengeorgien1 Bewertung

    3.0

    Besucht am 24. März 2025

    1. Gesamt 3
    2. Essen 3
    3. Service 5
    4. Ambiente 5

    I got the colored sliders. The buns were hard. They were out of the souvenir duck that was to come with it. My daughter got the baguette chicken with fries. It was delicious. The music was so loud we couldn’t even talk to each other or hear our server. The prices were very high, even for NYC. We will not return.
    

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