Sugar Factory - Detroit

2.6

2,6

2156 Bewertungen

31 bis 50 USD

Amerikanisch

Tisch reservieren

2 Personen

18. Dez. 2024

19:00

Heute 48 Mal reserviert

Kreative Cocktails
Belebt
Besondere Anlässe

Guests can expect a one of a kind dining experience at Sugar Factory, with over-the-top entrees, legendary desserts, and Sugar Factory’s famous, celebrity-endorsed smoking candy goblet drinks – plus, photo-worthy decor, and the brand’s signature retail store with floor-to-ceiling candy walls and hundreds of candy options.

Privatveranstaltungen

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Details ansehen

Zusätzliche Informationen

Restaurantart
Zwangloses Restaurant
Preisklasse
31 bis 50 USD
Küchen
Amerikanisch, Desserts, Bar / Lounge / Bottle Service
Öffnungszeiten
Mo.–Do. 11:00 Uhr–23:00 Uhr Fr., Sa. 11:00 Uhr–0:00 Uhr
Telefonnummer
(947) 219-0700
Website
https://sf4.sugarfactory.com/detroit-mi
Dress code
Lässig-elegante Kleidung
Räume für private Veranstaltungen
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Kontakt für private Veranstaltungen
our Private Dining Coordinator: (947) 219-0700

Ort
45 Monroe St., Detroit, MI 48226
Gebiet
Detroit
Parking details
Ohne
Weitere Details
Bar/Lounge, Bier, Cocktails, Komplette Bar, Späte Öffnungszeiten, Wein, Wochenendbrunch

Was 2.156 Gäste sagen

Bewertungen insgesamt

Bewertungen können nur von Gästen gemacht werden, die in diesem Restaurant gegessen haben.

2.6

2,6 basierend auf den neuesten Bewertungen

2,8Essen
2,6Service
3,1Ambiente
2,4Preis-Leistung

Lärm • Gemäßigt

2.156 Bewertungen

L
Lisa
VIP
Detroit
23 Bewertungen
2.0
23 Bewertungen
Vor 1 Tag besucht
1. Gesamt 2
2. Essen 1
3. Service 3
4. Ambiente 1
It was filthy and the food was gross. Not at all worth the visit. I won’t be back. The location in Chicago is so much better and even NY Times Square is decent by comparison. Don’t bother.
War diese Bewertung hilfreich?
J
Justin
Detroit
2 Bewertungen
1.0
2 Bewertungen
Vor 2 Tagen besucht
1. Gesamt 1
2. Essen 1
3. Service 1
4. Ambiente 1
Save yourself the headache and just go elsewhere. The amount you'll pay for food that is mediocre at best is disheartening to say the least. The side of mac and cheese my kid ate was essentially twenty pieces of melted American cheese singles mixed with a few noodles. Service was slow even though we were one of maybe five tables during our dining experience. The bathrooms are not kept up, disgusting, and stall doors/locks do not function properly. The kicker was when we tried to use a gift card (which was purchased from the restaurant, was valid, and was not expired) and were told THEY DO NOT ACCEPT GIFT CARDS. The manager was utterly useless just kept repeating "We do not accept gift cards". My 10 yr old has better managerial and people skills than this dolt.
War diese Bewertung hilfreich?
O
Olivia
Houston
2 Bewertungen
1.0
2 Bewertungen
Vor 3 Tagen besucht
1. Gesamt 1
2. Essen 1
3. Service 2
4. Ambiente 2
Out of a lot of items. Food was cold. Service was decent but great.
War diese Bewertung hilfreich?
R
Ronda
VIP
Detroit
4 Bewertungen
1.0
4 Bewertungen
Vor 4 Tagen besucht
1. Gesamt 1
2. Essen 2
3. Service 1
4. Ambiente 2
HORRIBLE SERVICE. Food was cold and cooked wrong. Waited over 30 minutes for a waiter.
War diese Bewertung hilfreich?
L
Louis
Detroit
1 Bewertung
2.0
1 Bewertung
Vor 4 Tagen besucht
1. Gesamt 2
2. Essen 3
3. Service 2
4. Ambiente 3
Long waits for food and drinks. After we put in our order, we never saw our waitress again. Had a 45-minute wait to get our bill. Food was incorrect and was a whole ordeal to get it corrected. Staff all get pulled to sing and dance for parties. But if a lot of parties are happening lead to others not getting to talk to their wait staff.
War diese Bewertung hilfreich?
A
Amanda
San Francisco
6 Bewertungen
1.0
6 Bewertungen
Vor 4 Tagen besucht
1. Gesamt 1
2. Essen 1
3. Service 1
4. Ambiente 5
This is the most unfortunate Sugar Factory we have ever been to. No one at our table enjoyed their food except for the burger. That was great. It was not at all busy and still the staff was extremely slow and all seemed very bothered by having to hussle or actually work. It was wild to watch every server and the bartender move slower than I have ever seen an entire staff move. There was no sense of urgency for anything what so ever. We sat at our table for 20 min with no one making eye contact, finally had to get up and get someone TWICE. And! We have to get our own drinks at the bar 3 times and also the bar tender discouraged us from ordering special drinks because they take too long to make. That is the literal WHOLE POINT of the Sugar Factories business. The bartender couldn’t even make a basic expresso martini in less that 20min , so I imagine she was right. And we ended up sending the martini back because it was awful. EEveryone at our table has been to several Sugar Factory locations many times before, however this Detroit location is not consistent with the brand and not up to par with the local businesses in the area downtown Detroit. What a let down. Management needs to hire and/or retrain employees. Or some staff needs to be let go. Lazy and bothered, are an understatement- motivation, ambition, and friendliness were absent. Oh- Every single glass was blatantly dirty and not wiped down, lipstick marks, etc. I can go on about more, but I think this makes the point.
War diese Bewertung hilfreich?
J
Justine
Detroit
1 Bewertung
5.0
1 Bewertung
Vor 4 Tagen besucht
1. Gesamt 5
2. Essen 5
3. Service 5
4. Ambiente 5
Food was really good, staff was very pleasant. Pricey but it was worth the experience either way. Next time I may just go for the drinks since I can’t afford both. :P
War diese Bewertung hilfreich?
J
Julie
Detroit
1 Bewertung
1.0
1 Bewertung
Vor 7 Tagen besucht
1. Gesamt 1
2. Essen 3
3. Service 1
4. Ambiente 2
The service was terrible. We were not given silverware or napkins. When we asked it took at least 10 minutes and we were brought plastic ware. One of meals came out 15 minutes after the rest. Then we ordered dessert for our daughter and it never came. Not to mention everything was over priced, like really overpriced. With the prices and the baked in gratuity and the awful service this was a terrible experience! There are way better options in the area!! Would never go there again!!!
War diese Bewertung hilfreich?
I
Irina
Toronto
1 Bewertung
2.0
1 Bewertung
Besucht am 8. Dezember 2024
1. Gesamt 2
2. Essen 3
3. Service 1
4. Ambiente 4
The place is very nice looking and the menu options sound very unique. We had a very unpleasant experience however due to poor service and customer service. I attended with my mom and my two kids. We had an open table reservation but they were about a half hour behind. Once seated, we then proceeded to wait well over 10 minutes before anyone came to take our order. An hour later, our food had still not arrived, yet the people around us all seemed to be getting their food. We did not order anything extraordinary, 2 burgers and a pasta. When we inquired about it we were just told it’s coming. I think the server forgot to ring our order in, or rang it in very late. My kids were very hungry and crying, and our experience was about two horrible hours. We did not get an apology or anything. Would not recommend unless you’re ready to wait forever. I did not even attempt to order desert because god knows how long that would have taken after. Very unfortunate, but I will never be back. The food was just meh also, but the price tag was high.
War diese Bewertung hilfreich?
S
Stephanie
Detroit
3 Bewertungen
2.0
3 Bewertungen
Besucht am 8. Dezember 2024
1. Gesamt 2
2. Essen 4
3. Service 1
4. Ambiente 3
Possibly the worst service I've ever received at any restaurant ever. We were seated exactly at our reservation time and were excited to try the Sugar Factory along with our 2 small kids. After 45 minutes we had to flag down another server and ask if we could please get our drinks (2 waters and a coke). Our waitress made zero effort to be friendly or even polite in any way. It was going to be the first time in my life I was going to leave a 5% tip (my husband and I ALWAYS tip 25%). I was fuming when I saw the mandatory 20% gratuity automatically added to the tip. It was just an overall bad experience and I recommend eating at any of the other amazing restaurants in Detroit. The Sugar Factory is not it.
War diese Bewertung hilfreich?

FAQ

Sugar Factory - Detroit wurde mit 2,6 Sternen von 2156 OpenTable-Gästen bewertet.

Ja, Sie können in diesem Restaurant reservieren, indem Sie auf OpenTable Datum, Uhrzeit und Personenzahl wählen.

Tisch reservieren

2 Personen

18. Dez. 2024

19:00

Heute 48 Mal reserviert

45 Monroe St., Detroit, MI 48226

Zusätzliche Informationen

Gebiet
Detroit
Öffnungszeiten
Mo.–Do. 11:00 Uhr–23:00 Uhr Fr., Sa. 11:00 Uhr–0:00 Uhr
Preisklasse
31 bis 50 USD
Küchen
Amerikanisch, Desserts, Bar / Lounge / Bottle Service
Restaurantart
Zwangloses Restaurant
Dress code
Lässig-elegante Kleidung
Parking details
Ohne
Weitere Details
Bar/Lounge, Bier, Cocktails, Komplette Bar, Späte Öffnungszeiten, Wein, Wochenendbrunch

Website
https://sf4.sugarfactory.com/detroit-mi
Telefonnummer
(947) 219-0700
Räume für private Veranstaltungen
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Kontakt für private Veranstaltungen
our Private Dining Coordinator: (947) 219-0700

Sugar Factory - Detroit

Tisch reservieren

Privatveranstaltungen

Zusätzliche Informationen

Speisekarte

Was 2.156 Gäste sagen

Bewertungen insgesamt

FAQ

Wie wird das Restaurant Sugar Factory - Detroit bewertet?

Nimmt Sugar Factory - Detroit derzeit Reservierungen an?

Tisch reservieren

Zusätzliche Informationen