Rocco's Tacos and Tequila Bar- Naples

Bewertungen für Rocco's Tacos and Tequila Bar- Naples von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. M

   Michael VIP

   Southwest Florida7 Bewertungen

   3.0

   Besucht am 2. Februar 2024

   1. Gesamt 3
   2. Essen 4
   3. Service 2
   4. Ambiente 4

   der Tisch war nicht wirklich sauber, ebenso die Wassergläser. Ich hatte darum gebeten, den Tisch nachträglich nochmals zu säubern. Dies wurde zwar zugesagt, aber nicht durchgeführt. 
   

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2. C

   Charlie

   Denver9 Bewertungen

   4.0

   Vor 4 Tagen besucht

   1. Gesamt 4
   2. Essen 4
   3. Service 5
   4. Ambiente 4

   I requested outside but it didn’t show. We we in the back next to a group of 15. Oh well. Server was excellent & we made the most of it. Cadillac Marg was disappointing. 😟
   

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3. K

   Kelly VIP

   Chicago1 Bewertung

   3.0

   Vor 6 Tagen besucht

   1. Gesamt 3
   2. Essen 2
   3. Service 1
   4. Ambiente 5

   While we messed up on our reservations, the staff was awesome trying to seat us quickly… which they did. 5 stars for them!! Our server came maybe twice, the food was ehhh, the drinks were ehh for a Mexican restaurant… I was hoping for better.
   

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4. J

   Jen VIP

   New Jersey33 Bewertungen

   2.0

   Vor 7 Tagen besucht

   1. Gesamt 2
   2. Essen 2
   3. Service 1
   4. Ambiente 3

   Very disappointed with the entire experience. Service was terrible - waitress didn’t come to our table for quite a while after we had sat down, ordered drinks which didn’t get served until after our appetizers were finished, etc. As for the food, just mediocre. I really wanted to like this place because the decor is cool but I’ve now given it two shots and both times I’ve been very let down. It’s food for the masses. Don’t go for a great experience. Price point reasonable.
   

   Rocco's Tacos and Tequila Bar- NaplesVor 6 Tagen geantwortet

   Thank you for your honest feedback. We're very sorry to hear that your experience didn’t meet expectations—especially after giving us a second chance. Delays in service and underwhelming food are not what we aim to deliver, and we understand how frustrating that must have been. We truly appreciate you acknowledging the atmosphere and price point, but we know that’s not enough without great service and food to match. Your comments will be shared with our team as we work to improve every part of the guest experience. We hope you’ll consider giving us another opportunity in the future to make things right.
   

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5. T

   Tracy

   Charleston1 Bewertung

   5.0

   Besucht am 15. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   We had a great experience at Rocco’s Tacos! Jose was our server and he was friendly and attentive. The house made guacamole was amazing and made just to our liking. We had fish tacos and spicy meat tacos and they were delicious. Overall, a great experience! We will return!!
   

   Rocco's Tacos and Tequila Bar- NaplesVor 6 Tagen geantwortet

   Thank you so much for the fantastic review! We're thrilled to hear you had a great time at Rocco’s Tacos and that Jose took such good care of you. We're glad you enjoyed the guac, tacos, and overall experience—we can’t wait to welcome you back for more!
   

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6. R

   Roland VIP

   Southwest Florida2 Bewertungen

   1.0

   Besucht am 14. April 2025

   1. Gesamt 1
   2. Essen 3
   3. Service 1
   4. Ambiente 3

   There are many other Mexican food restaurants that are a much better choice. Uncle Julio and Mr. Tequila to name a few. Been going to Rocco tacos for over five years and this was the absolute worst experience I’ve had in a restaurant in a long time. Brought my out of town, son and daughter-in-law with my wife, and it was a rather unpleasant experience. The service was atrocious it took almost 2 hours to eat three soft tacos, each and an easy appetizer. Imour. Drink orders took over 40 minutes to receive and we never got one smile out of the waitress. Will never go back again. 
   

   Rocco's Tacos and Tequila Bar- NaplesVor 6 Tagen geantwortet

   Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience, especially after being a loyal guest for so many years. What you described is far from the level of service and hospitality we aim to provide, and we understand how frustrating it must have been—especially when hosting out-of-town family. Delays in food and drinks, along with unfriendly service, are unacceptable, and we’ll be sharing your comments with our team immediately so we can address what went wrong. We appreciate your past support and are very sorry we let you down this time.
   

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7. T

   Thomas VIP

   Southwest Florida8 Bewertungen

   3.0

   Besucht am 13. April 2025

   1. Gesamt 3
   2. Essen 3
   3. Service 1
   4. Ambiente 3

   We had a reservation and asked to be seated outside. The rude hostess stated she had reservations for those tables and we said yes, we are one of those reservations. My husband felt that she did not want to seat an elderly group of people (us) outside as it was all young people!! She gave us a really hard time about sitting outside.. and there were at least 4 tables empty!! Also the service was sub-par!!
   

   Rocco's Tacos and Tequila Bar- NaplesVor 6 Tagen geantwortet

   Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. It’s very disappointing to learn that you felt unwelcome, especially during what should have been a pleasant and accommodating visit. Our goal is to provide excellent service and hospitality to every guest, regardless of age or seating preference, and it's clear we missed that mark. We will be addressing your feedback with both our host and service teams to ensure this does not happen again. We appreciate you sharing your experience and hope you’ll consider giving us another chance to provide the warm, inclusive service we’re known for.
   

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8. S

   Samuel

   Raum New York7 Bewertungen

   5.0

   Besucht am 12. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Great evening with friends and delicious food. Our server Adam was wonderful . The food was as always delicious service was quick . The best guacamole around !
   

   Rocco's Tacos and Tequila Bar- NaplesVor 6 Tagen geantwortet

   Thank you for the lovely review! We're so glad you had a great evening with friends and that Adam made your experience even better. Delicious food, quick service, and the best guac around—sounds like a win all around!
   

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9. k

   kelly

   Southwest Florida4 Bewertungen

   5.0

   Besucht am 11. April 2025

   1. Gesamt 5
   2. Essen 4
   3. Service 5
   4. Ambiente 5

   Always fun ! Great happy hour ! Service was good little hot but all good !
   

   Rocco's Tacos and Tequila Bar- NaplesVor 6 Tagen geantwortet

   Thank you for the great review! We're so glad you had a fun time and enjoyed happy hour! Sorry it was a bit warm, but we’re happy everything else hit the mark. Looking forward to having you back soon!
   

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10. j

    jason

    Southwest Florida12 Bewertungen

    1.0

    Besucht am 10. April 2025

    1. Gesamt 1
    2. Essen 1
    3. Service 1
    4. Ambiente 3

    Only thing worse than the food was the service Should have known better as a family member dined here 2 weeks earlier and had a similar experience.This used to be a good restaurant.
    

    Rocco's Tacos and Tequila Bar- NaplesVor 6 Tagen geantwortet

    We're very sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback. It’s disappointing to know we fell short—not only during your visit, but for a family member as well. This is certainly not the standard we aim to uphold, especially for guests who’ve had positive experiences in the past. Please know your comments will be shared with our team so we can address these issues and work toward earning back your trust.
    

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