Mexican Sugar Montrose - Regent Square

Bewertungen für Mexican Sugar Montrose - Regent Square von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. C

   Cody

   Austin1 Bewertung

   1.0

   Vor 4 Tagen besucht

   1. Gesamt 1
   2. Essen 2
   3. Service 1
   4. Ambiente 4

   Food was SUPER salty. Service was horrible. The manager ended up comping the entire meal because the server never came back to check on us. We had to wait about 20 mins to order because the server told us he had to take care of another table.
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   I’m really sorry to hear about your disappointing experience. The issues you faced with both the food and service are completely unacceptable, and I appreciate you bringing them to our attention. It’s especially concerning to hear about the long wait to order and the lack of follow-up from the server. I’m glad the manager took steps to make it right, but I completely understand your frustration. Your feedback is incredibly valuable, and we’ll be addressing this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts, and I hope you’ll consider giving us another chance in the future.
   

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2. L

   Lisa

   Houston1 Bewertung

   5.0

   Vor 5 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   First time here and it turned out to be a fantastic experience! Hostess seemed a bit overwhelmed when we first arrived and they got really busy during the wait. Although we had reservations, we had to wait about 20 minutes for an outside table. We started to doubt our decision however, it was all changed with our outstanding waiter, Kelby!!! He turned everything around with his service, food suggestions, and wonderful smile! 10 OUT OF 10!!!!
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   We’re so happy to hear that your first visit turned out to be fantastic, despite the initial wait! We truly appreciate your patience, and I’m thrilled to hear that Kelby made such a positive impact on your experience. He really does go above and beyond, and we’re so glad he helped turn everything around with his service and great attitude. Thanks for the 10 out of 10 — we can’t wait to have you back! 😊🌟
   

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3. S

   Sonya

   Houston1 Bewertung

   4.0

   Vor 5 Tagen besucht

   1. Gesamt 4
   2. Essen 5
   3. Service 3
   4. Ambiente 5

   Waiter wasn’t very experienced. We had long wait times.
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   I’m really sorry to hear about the long wait times and the service not meeting your expectations. That’s definitely not the experience we aim to provide. Your feedback is important, and I’ll make sure to pass it along to the team so we can improve in the future. We hope you’ll give us another chance to make things right. Thanks for sharing your thoughts with us!
   

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4. B

   Bruce

   Houston7 Bewertungen

   5.0

   Vor 5 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Great place to enjoy some delicious Mexican food, for brunch or anytime. Entrees are just the right portions. The atmosphere was fantastic. Our server, Jennifer, was awesome and gave great recommendations. After having an exceptional visit, we will be back! There is a parking garage to park in, but Mexican Sugar can provide a code to cover the first 2 hours. Hint: scan the QR code once inside the restaurant, while at the check in area or at the elevator, enter the code Mexican Sugar will provide at that time. Time starts on the clock then. Hope that helps! Great Brunch today!! Thanks!
   

   Mexican Sugar Montrose - Regent SquareVor 5 Tagen geantwortet

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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5. C

   Clayton

   New Orleans1 Bewertung

   5.0

   Vor 6 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Food and drinks were great! We also loved our server! Ask for Steven Aguilar.
   

   Mexican Sugar Montrose - Regent SquareVor 5 Tagen geantwortet

   That’s awesome to hear—thank you! We’re so glad you enjoyed the food, the drinks, and especially the service. Steven Aguilar is a star, and we’ll make sure he hears your shoutout. Come see us again soon! 🌮🍹👏
   

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6. B

   Byron

   Houston3 Bewertungen

   5.0

   Vor 6 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 4
   4. Ambiente 5

   ZACH was great! My Wife was hangry & craving the menu itself lol he made sure she was good & his choices for our appetizers and entrées were perfect! My wife is pregnant so no “dranks” but he made sure her Aqua Fresca was never empty. We’re already booking brunch for next weekend!
   

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   Mexican Sugar Montrose - Regent SquareVor 5 Tagen geantwortet

   This made our day—thank you so much! Huge shoutout to Zach for taking such great care of you both. We know how real the hangry struggle can be (especially with pregnancy cravings in full force!), and it sounds like he absolutely nailed it. We’re so glad the food hit the spot and that the Aqua Fresca kept flowing! Can’t wait to see you both for brunch next weekend—wishing your growing family all the best in the meantime! 💛🥑👶
   

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7. R

   Richelle VIP

   Houston70 Bewertungen

   3.0

   Vor 6 Tagen besucht

   1. Gesamt 3
   2. Essen 3
   3. Service 4
   4. Ambiente 5

   This was my third time visiting but it was the worst. The salsa was flavorless this time. My shrimp were a little tough on my salad but the atmosphere was great.
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   I’m really sorry to hear that your experience wasn’t up to the usual standards on your recent visit. We truly appreciate your feedback about the salsa and shrimp — that’s definitely not the experience we aim to provide. It’s great to hear the atmosphere was still on point, though. I’ll make sure to pass along your comments to the team so we can make improvements. We’d love the opportunity to make it right next time you’re in. Thank you for giving us a chance to improve!
   

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8. D

   Drew VIP

   Cincinnati8 Bewertungen

   3.0

   Vor 6 Tagen besucht

   1. Gesamt 3
   2. Essen 5
   3. Service 3
   4. Ambiente 3

   Food was good. Team seems understaffed. We got our app and entree at the same time. No one checked to see if we needed more drinks or even water. I had to get the teams attention multiple times to get a steak knife to eat my food meanwhile we were at the bar
   

   Mexican Sugar Montrose - Regent SquareVor 5 Tagen geantwortet

   Thank you for your honest feedback. While we’re glad to hear you enjoyed the food, I’m really sorry the service fell short during your visit. Your experience—waiting for basic things like water, drinks, or even a steak knife—is not the standard we aim for, especially at the bar where service should feel seamless. It sounds like we missed several opportunities to take care of you, and I’ll be addressing this with our team right away. We truly appreciate you bringing it to our attention and would love the chance to do better next time.
   

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9. T

   Taylor VIP

   San Francisco1 Bewertung

   2.0

   Vor 7 Tagen besucht

   1. Gesamt 2
   2. Essen 2
   3. Service 4
   4. Ambiente 5

   The food just wasn't great. We had the queso and ceviche to start and the flavors just weren't there/right. It wasn't horrible but we didn't finish it. We got the fajitas and they weren't cut right? So it was hard to make tacos on the little bland corn tortilla they gave us. And the meat was just okay. Drinks were fine. Service was fine. Beautiful restaurant but unfortunately probably wouldn't go back
   

   Mexican Sugar Montrose - Regent SquareVor 2 Tagen geantwortet

   Hi Taylor, thank you for taking the time to share your feedback. I’m really sorry to hear that your experience didn’t meet expectations—especially with the food, which we take great pride in. I’ll be sharing your notes with our culinary team so we can take a closer look at the queso, ceviche, and how the fajitas are being prepared and served. I'm glad you enjoyed the space and that the service and drinks were solid, but I understand that overall it wasn’t enough to bring you back. Still, I’d love the chance to turn this around if you’d consider giving us another shot down the line. Feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com)
   

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10. M

    Mark VIP

    Houston21 Bewertungen

    4.0

    Besucht am 9. April 2025

    1. Gesamt 4
    2. Essen 4
    3. Service 3
    4. Ambiente 4

    This is the second time I have been and they ran out of something. This time they had no coffee.
    

    Mexican Sugar Montrose - Regent SquareBeantwortet am 10. April 2025

    Hello Mark, We're truly sorry to hear about your recent experience . We understand that our service did not meet your expectations, and we apologize for any inconvenience caused. We always aim to provide the best service, and we're sorry we fell short this time. Your feedback is important to us and we will certainly address this issue. We hope you'll give us another chance to impress you in the future. -
    

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