Harvest & Reel at Embassy Suites Resort St Augustine Beach

Bewertungen für Harvest & Reel at Embassy Suites Resort St Augustine Beach von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. K

   Kalorifer0

   Hamburg3 Bewertungen

   4.0

   Besucht am 26. Dezember 2023

   1. Gesamt 4
   2. Essen 4
   3. Service 5
   4. Ambiente 3

   Freundlich, schnell, serviceoroentiert, das Essen war gut
   

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2. C

   Carole

   Greater Boston5 Bewertungen

   5.0

   Besucht am 3. März 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Very nice restaurant. Good service, friendly and efficient. Food was good, Nice to have a place in hotel to eat.
   

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3. R

   Rose

   Greater Boston21 Bewertungen

   5.0

   Besucht am 16. Februar 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Overall great dining experience - starting with excellent service, friendly and welcoming hostess and fantastic waitress. Food was excellent including the pork chops and the seared scallops. Will return and recommend to others
   

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4. E

   Eric

   Atlanta3 Bewertungen

   3.0

   Besucht am 15. Februar 2025

   1. Gesamt 3
   2. Essen 3
   3. Service 3
   4. Ambiente 3

   Atmosphere for Valentines was nice. The food was good, but portions are small. I will make a complaint on the Valentines dinner. The website to setup the reservation failed to make it obvious that the Valentines menu would be different than the normal restaurant menu. Therefore, I was disappointed on not being able to select my meal for the night. I called the restaurant 2 times prior to the night to speak to the Restaurant Manager. However, I never received a call back. Therefore, I rate their customer service with a failing score. I plan to notify Hilton of the restaurant's poor notification of the night's menu. As well as the restaurant's management poor customer service in calling back a customer.
   

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5. I

   Irene

   Jacksonville2 Bewertungen

   2.0

   Besucht am 15. Februar 2025

   1. Gesamt 2
   2. Essen 1
   3. Service 3
   4. Ambiente 5

   I made a reservation with open table 2 weeks in advance and the restaurant had a regular menu . When we arrived at the restaurant, they told us that they change the menu to a fixed price one for $75 per person with no choices . The salad was made with beets and our friends do not eat beets . The meat ( Delmonico steak) was full of fat , pre sliced and slimy. Our bill was $200 ( without tip ) because we share a bottle of wine with the other couple. A disappointment for our Valentine Day dinner. We will never be back !
   

   Harvest & Reel at Embassy Suites Resort St Augustine BeachBeantwortet am 15. Februar 2025

   I'm sorry to hear that you were disappointed with the menu. It was posted in advance on Open Table and EVERYONE that made a reservation was sent a text through Open Table that the Valentines Menu was up and live. Had you let your server know that your friends did not eat beets, we would've happily accommodated them and made them a salad without beets. Again, if you had let your server know regarding the steak, we could've gotten you another one that didn't have any fat. We would welcome the opportunity to show you what Hospitality is. Thank you.
   

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6. J

   Jacob

   Jacksonville2 Bewertungen

   4.0

   Besucht am 14. Februar 2025

   1. Gesamt 4
   2. Essen 4
   3. Service 4
   4. Ambiente 4

   Everything was great, service was super friendly and helpful. Steak was a bit undercooked but still very good, the fish was excellent.
   

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7. S

   Steve

   Toronto3 Bewertungen

   4.0

   Besucht am 14. Februar 2025

   1. Gesamt 4
   2. Essen 3
   3. Service 5
   4. Ambiente 4

   Excellent food and service. But we thought there was too much food for a fixed menu.
   

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8. B

   Bruce VIP

   Toronto28 Bewertungen

   3.0

   Besucht am 21. Januar 2025

   1. Gesamt 3
   2. Essen 4
   3. Service 4
   4. Ambiente 3

   The food was good - the grilled scallops and seafood special cooked very well. The creamed spinach was slightly burned but good. We were all disappointed that we discovered a 20% tip was automatically added onto our bill. While this may be a standard policy (group of 6?) that I don’t have a problem with, I do find it untoward when server doesn’t mention it. People will add their 20-25% on top of that unknowingly. No good. We normally too 25% but left it at the already set 20%.
   

   Harvest & Reel at Embassy Suites Resort St Augustine BeachBeantwortet am 28. Januar 2025

   Sorry that you all were disappointed by the 20% Service Charge. It clearly states this on ALL of our menus at the bottom of the menu. We feel that stating this again would be redundant. People can always add more if they feel that their server went above and beyond. Thank you.
   

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9. C

   Christopher VIP

   San Francisco8 Bewertungen

   5.0

   Besucht am 17. Januar 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Waiter was like a tour guide and told us where to visit
   

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10. M

    Miranda

    Orlando3 Bewertungen

    2.0

    Besucht am 1. Januar 2025

    1. Gesamt 2
    2. Essen 2
    3. Service 4
    4. Ambiente 5

    First course of Cesar salads were soggy & wilted. Salads were replaced with fresh. Much better. Our waiter Hunter was great, but one of bar staff was rude and this was the second time encounter w her. However Very disappointed in the policy to charge $25 per person for New Year’s Day for no-shows or cancellations.
    

    Harvest & Reel at Embassy Suites Resort St Augustine BeachBeantwortet am 28. Januar 2025

    Sorry to hear that you were disappointed in the no show and cancellation policy. This is a normal policy in most restaurants for the holidays. We do have a 24hr policy and you are able to cancel within 24hrs.
    

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