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The service was friendly, attentive, and effective!

General Manager, Shelby and our server, Regan saved the day! The restaurant was closed for a private event, so while our reservation should have been cancelled, it was confirmed, three times. Initially by email, which prompted me to text restaurant staff through the Open Table text messaging system, and then call. All confirmed that our 5PM reservation was intact. When we arrived, Event/Salesperson, Jennifer, made a highly disappointing show of disservice, very abruptly saying, "I don't know who you spoke to but we're closed." She was dismissive and rude; didn't allow me to speak and insinuated that I was confused - or lying. Neither are true or acceptable. If Shelby hadn't stepped up and in as she did, my review would have been 1-star across the board. It's surprising to find an event salesperson to be so unable to have a reasonable, professional conversation, without coming in harsh and defensive as Jennifer did. I'm grateful that Shelby clearly values the Sports & Social customer experience. It was a busy night; we had one problem with one lost food item order and somewhat slow service (based on the crowd), but Regan (new server) had a wonderfully kind, positive demeanor. Regan took ownership to correct issues and did a great job with our party of 8. Thank you, Regan for your customer service excellence, and to Shelby for being a true restaurant Professional.

My wife and I had been wanting to try dinner at Coco Bistro & Bar for over six months, and we finally had the chance to do so. The food was absolutely delicious, and neither of us are vegan. We are looking forward to going back again!