Benihana - Plymouth Meeting, PA

Bewertungen für Benihana - Plymouth Meeting, PA von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. E

   Emilyb

   Philadelphia3 Bewertungen

   5.0

   Besucht am 25. Dezember 2022

   1. Gesamt 5
   2. Essen 5
   3. Service 3
   4. Ambiente 2

   christmas dinner
   

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2. OT

   OpenTable-Gast

   Philadelphia1 Bewertung

   5.0

   Besucht am 10. Juli 2020

   1. Gesamt 5
   2. Essen 4
   3. Service 4
   4. Ambiente 4

   Vbbnnnmmmnmmmmmmmmmm
   

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3. S

   Selene

   Philadelphia5 Bewertungen

   3.0

   Vor 4 Tagen besucht

   1. Gesamt 3
   2. Essen 4
   3. Service 3
   4. Ambiente 2

   Place has def gone down hill...had to wait 20 minutes before seated when we had a reservation. Very slow service. The food was good but not for the $$$ way to expensive.
   

   Benihana - Plymouth Meeting, PAVor 2 Tagen geantwortet

   Dear Selene, We’re sorry to hear that your recent visit didn’t meet your expectations. We understand how frustrating it can be to wait, especially with a reservation, and we apologize for the delay in seating and the slow service. We always strive to provide a great dining experience, and we regret that we fell short. We appreciate your feedback on pricing and will continue to do our best to offer quality food and service that justifies the cost. Your comments will be shared with our team as we work to improve. We hope you’ll consider giving us another chance in the future. Best regards, The Management Team
   

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4. C

   Chantell

   Raum New York1 Bewertung

   1.0

   Vor 7 Tagen besucht

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 1

   they make reservations to not honor them, waited almost 3 hours with small children never told us they did not have enough staff, place was dirty, we did not get to eat after 3 hours no one came to our table after that long wait. one thing is being short staff another is not being honest with customer about services and have people waiting with small children knowing you don't have the staff to serve them is disgustingly wrong.
   

   Benihana - Plymouth Meeting, PAVor 5 Tagen geantwortet

   Thanks for the feedback, Chantell. We're truly sorry to hear about your experience at Benihana - Plymouth Meeting, PA. We understand how frustrating it can be to have a bad experience and we sincerely apologize for the inconvenience caused. We understand how important it is for families to be able to enjoy their meals together and we're sorry that we didn't meet your expectations in this regard. We're also sorry for the cleanliness issues you encountered. We will take your comments into account as we continually strive to improve our services. We hope you will give us another chance to make it right in the future.
   

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5. M

   Michael VIP

   Philadelphia4 Bewertungen

   3.0

   Vor 7 Tagen besucht

   1. Gesamt 3
   2. Essen 4
   3. Service 2
   4. Ambiente 3

   We had a 6 pm reservation and they didn’t seat us until well after, taking walk-ins before us. After being seated, we didn’t get our drinks from the bar until almost 75-90 minutes later and we had already eaten our appetizer, soup and salad (apparently they claimed they had a new bartender). Things picked up when the hibachi chef eventually came. Food was good, and our group was entertained.
   

   Benihana - Plymouth Meeting, PAVor 5 Tagen geantwortet

   Thanks for the feedback, Michael. We're glad to hear that you enjoyed the food and entertained your group at Benihana - Plymouth Meeting, PA. However, we apologize for the delay in seating and serving you. We understand how frustrating that can be and we'll address this issue with our team to improve our service. We hope to provide you with a more pleasant dining experience in the future.
   

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6. DT

   DavidT

   Pittsburgh1 Bewertung

   2.0

   Vor 7 Tagen besucht

   1. Gesamt 2
   2. Essen 4
   3. Service 2
   4. Ambiente 2

   I’ll echo what others have said. Why allow reservations if you’re not going to honor the time. We had a 7p reservation, got seated at 8p. Once seated the waiter took order and served the soup and salad fairly quickly then we waited again. After waiting about an hour the chef showed up. He was entertaining and the food was decent. One person in our party ordered sushi, they obviously forgot about it because she was done with her meal when it finally arrived. We ate fairly quickly and waited about 30 mins for our check to arrive and then another 20 mins for server to come back so we could pay and leave. The place is dirty, the ventilation isn’t working properly and obviously very understaffed.
   

   Benihana - Plymouth Meeting, PAVor 6 Tagen geantwortet

   Thanks for the review, David. We're sorry to hear about your experience at Benihana - Plymouth Meeting, PA. We understand your frustration regarding the reservation and the wait times. We apologize for the cleanliness and staffing issues you encountered. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. T

   Tony

   Philadelphia1 Bewertung

   4.0

   Besucht am 8. März 2025

   1. Gesamt 4
   2. Essen 5
   3. Service 4
   4. Ambiente 5

   our dinner was very good. It was a very busy night so we were seated a little later than our reservation and our service was good but not superior like we are used to.
   

   Benihana - Plymouth Meeting, PAVor 6 Tagen geantwortet

   Thanks for the review, Tony! We're glad to hear that you enjoyed your dinner at Benihana - Plymouth Meeting, PA. We're sorry to hear that your experience was a bit later than expected due to the busy night. We're always striving to provide the best service possible, and it sounds like we fell short this time. We appreciate your understanding and patience, and we hope to provide you with an even better experience next time. Thanks again for your feedback!
   

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8. d

   debbiemp VIP

   Philadelphia3 Bewertungen

   1.0

   Besucht am 8. März 2025

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 1

   Seated 45 minutes past reservation time. Very inattentive service. Food was bland. Hibachi chef provided no entertainment compared to other local hibachi options. Informed of bdays on reservation and start of meal and no celebration was provided.
   

   Benihana - Plymouth Meeting, PAVor 6 Tagen geantwortet

   Dear Guest! We're truly sorry to hear about your experience at Benihana - Plymouth Meeting, PA. It's disappointing to know that we didn't meet your expectations, especially on such a special occasion. We strive to provide a memorable dining experience and it's clear we fell short this time. We also apologize for the lack of entertainment provided by our hibachi chef. Your feedback is valuable and will be taken into consideration as we continue to improve our service. We hope you'll give us another opportunity to serve you better in the future. Best regards, The Management Team
   

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9. A

   Anniesia

   Philadelphia1 Bewertung

   1.0

   Besucht am 2. März 2025

   1. Gesamt 1
   2. Essen 5
   3. Service 1
   4. Ambiente 1

   The chef was outstanding. The service was poor, I made a reservation for 7pm and didn’t get seated until 8:30pm. The waiter took our order and forgot everything. We had to continue calling him and asking him about the items we ordered. I would never go back. Worst experience ever for a supposed to be high end restaurant
   

   Benihana - Plymouth Meeting, PABeantwortet am 3. März 2025

   Thanks for visiting us, Anniesia. We're really sorry to hear about your experience at Benihana - Plymouth Meeting, PA. It's disappointing to know that you had to wait for your order and experienced a lack of service. We aim to provide a pleasant dining experience for all our guests, and it's clear we fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we strive to improve our service. We hope you'll give us another chance to make your experience better in the future.
   

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10. R

    Ronnie

    Philadelphia8 Bewertungen

    3.0

    Besucht am 1. März 2025

    1. Gesamt 3
    2. Essen 4
    3. Service 1
    4. Ambiente 2

    We went to celebrate my son’s birthday last night and it was a truly frustrating experience. Although there were numerous empty tables in the back where it was quieter, they seated us right near the door in the very first table next to the cashier. The service was horrible. It took us an hour to get drinks after I. went up to the bartender twice. My daughter asked for soy sauce and had to remind the server to get it twice. The service was incredibly slow to the point that when we were asked to stay to hear the birthday message with the tambourine, we couldn’t wait to get out of there. The food was fine but I do not recommend Benihana’s to anyone.
    

    Benihana - Plymouth Meeting, PABeantwortet am 3. März 2025

    Hi Ronnie, We're truly sorry for your disappointing experience at Benihana - Plymouth Meeting, PA. We apologize for the noise and seating issue, and the delay in service. We're glad you enjoyed the food. We take your feedback seriously and will work on improving. We hope to serve you better in the future. Best, The Management Team
    

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