Benihana - Newport Beach, CA

Bewertungen für Benihana - Newport Beach, CA von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. OT

   OpenTable-Gast

   Raum New York5 Bewertungen

   4.0

   Besucht am 2. Mai 2024

   1. Gesamt 4
   2. Essen 4
   3. Service 4
   4. Ambiente 4

   Das Essen war köstlich Geschmack ist wenigstens Richtung Europa, also kein Zucker im Essen, Der Koch hat uns diesmal nicht aus dem Hocker gerissen, aber die Bedienung war sehr kompetent, die Atmosphäre ist wie üblich Benihana ,Preis Leistung ist auch gut , Sehr zu empfehlen !
   

   Benihana - Newport Beach, CABeantwortet am 3. Mai 2024

   Thank you for taking the time to review us. We regret that your visit didn't meet your expectations. Rest assured, your comments are noted and will be used to enhance our services. We hope for the opportunity to exceed your expectations in the future.
   

   War diese Bewertung hilfreich?

2. OT

   OpenTable-Gast VIP

   Hawaii5 Bewertungen

   5.0

   Besucht am 26. Dezember 2019

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Christmas Dinner
   

   War diese Bewertung hilfreich?

3. OT

   OpenTable-Gast

   Los Angeles6 Bewertungen

   5.0

   Besucht am 15. Dezember 2018

   1. Gesamt 5
   2. Essen 4
   3. Service 4
   4. Ambiente 4

   Christmas dinner
   

   War diese Bewertung hilfreich?

4. Y

   Yasi VIP

   Orange County14 Bewertungen

   3.0

   Hat das Restaurant heute besucht

   1. Gesamt 3
   2. Essen 2
   3. Service 2
   4. Ambiente 3

   I had made a reservation in advance yet it was still very busy. It seems like they are short staffed in the chefs department because we didn’t get served for over an hour. So many families with kids that are sitting hungry. You could tell they were all on electronics just to keep distracted. The chef we had was ok. Could barely understand him the entire time. Barely did any of the tricks and the food was very bland- maybe a step up panda express. Definitely not worth $300 (w/o alcohol). We came mostly for my 2.5 year old daughter to experience tepenayaki however we left disappointed.
   

   War diese Bewertung hilfreich?

5. T

   Tiffany VIP

   Orange County13 Bewertungen

   4.0

   Vor 4 Tagen besucht

   1. Gesamt 4
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Wait was incredibly long. We had a 6:30pm reservation but didn’t get seated for over an hour and then didn’t get a chef for another half hour or so. Luckily we got the best chef we’ve had in a while. I don’t remember his name…I think Mike? He looks Asian with a arm tattoo. I’ve been to Benihana so many times, and it can say this chef was amazing in terms of both tricks and cooking skills. I think his amazing attention to detail and the great taste of his food overcame the negative caused by the wait.
   

   Benihana - Newport Beach, CAVor 2 Tagen geantwortet

   Thanks for the feedback, Tiffany. We're glad to hear that you enjoyed your chef's performance and the overall taste of our food. We understand how frustrating the wait can be and we apologize for it. We're continuously working on improving our service and we're glad to know that you've had the best experience with us. We hope to see you again soon for another amazing dining experience!
   

   War diese Bewertung hilfreich?

6. L

   Lindsay VIP

   Denver5 Bewertungen

   1.0

   Vor 5 Tagen besucht

   1. Gesamt 1
   2. Essen 4
   3. Service 2
   4. Ambiente 3

   Our waiter was great and so was our chef. He was funny and did a great show. However, we were seated 45 minutes after our reservation time and then waited another hour for the cooking start. We were there over 2.5 hrs. We had gone to celebrate a birthday but it was so late by the time the food was done we just left. No manager ever came to check on us or apologize for the long wait times. Edit to add - this isn’t the first time we had an excessive wait with a reservation and looking at past reviews the wait seems to be standard practice with promises by the restaurant to “address internally” but given our experience matched so many others over the past months and the problem persists we will not be going back any time soon.
   

   Benihana - Newport Beach, CAVor 4 Tagen geantwortet

   Hey Lindsay, We're truly sorry to hear about your experience at Benihana - Newport Beach, CA. We aim to provide a seamless dining experience for our guests and it seems we fell short during your visit. We understand the importance of waiting in a timely manner and we're sorry for any inconvenience this may have caused. We appreciate your feedback and will certainly address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the exceptional experience we're known for. Best, The Management Team
   

   War diese Bewertung hilfreich?

7. SC

   SoCalGuy

   Orange County9 Bewertungen

   3.0

   Vor 6 Tagen besucht

   1. Gesamt 3
   2. Essen 5
   3. Service 3
   4. Ambiente 3

   Upon arrival, the lobby was packed and people were also standing outside. The restaurant does not have enough parking, so we parked on the street. It took a couple minutes to get checked in for our 7:15pm reservation and we’re advised they were running 15-20 minutes behind schedule. Here’s how the service times went. 7:15 arrival 8:07 Called to be seated 8:45 Beverages served 8:50 soup served 9:03 Chef started the dinner preparation. The restaurant overbooked itself or was short staffed, but every table was full. This created negative impression on everyone at our communal table. It is questionable if there will be a return visit. For two, the dinner came to just under $200.
   

   Benihana - Newport Beach, CAVor 5 Tagen geantwortet

   Dear Guest! We're really sorry to hear about your experience at Benihana - Newport Beach, CA. We understand how frustrating it can be to wait for your reservation, especially when you're excited to eat with us. We apologize for the delay and any inconvenience it may have caused. We also acknowledge your feedback about the crowded table. We're disappointed to hear that you found our service lacking, and we assure you that it's not the standard we strive for. We hope you'll give us another chance to make it up to you. Best, The Management Team
   

   War diese Bewertung hilfreich?

8. T

   Tony

   Las Vegas1 Bewertung

   1.0

   Vor 6 Tagen besucht

   1. Gesamt 1
   2. Essen 4
   3. Service 1
   4. Ambiente 2

   Terrible experience with reservation had a set time and were 45min after. Upon we had to wait another 30 min for food or drink service to come. When food was delivered some of our guests food was missing or forgotten.
   

   Benihana - Newport Beach, CAVor 4 Tagen geantwortet

   Hi Tony, We're truly sorry for the experience you had at Benihana - Newport Beach, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We sincerely apologize for the inconvenience and the oversight with your food. We appreciate your feedback and assure you that we're taking steps to ensure this doesn't happen again. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team
   

   War diese Bewertung hilfreich?

9. OT

   OpenTable-Gast

   Orange County2 Bewertungen

   1.0

   Vor 6 Tagen besucht

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 1

   Awful experience. Seated an hour after our reservation. One of the couples we came with had to leave because their babysitter couldn't watch the kids any longer.
   

   Benihana - Newport Beach, CAVor 5 Tagen geantwortet

   Dear Guest! We're really sorry to hear about your experience at Benihana - Newport Beach, CA. It's quite disheartening to hear that you had to wait for a while despite having a reservation. We understand how frustrating that can be and we apologize for any inconvenience it may have caused you. We're taking your feedback seriously and will be discussing this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it up to you. Thank you for your feedback.
   

   War diese Bewertung hilfreich?

10. CM

    CiaraM

    Orange County1 Bewertung

    3.0

    Vor 6 Tagen besucht

    1. Gesamt 3
    2. Essen 4
    3. Service 3
    4. Ambiente 2

    When you eat in the lounge, you end up feeling a bit forgotten - it also doubles as a waiting room so there are people standing, walking around, and talking loudly. I think the service and food quality are a lot better when you sit in the main dining room. We just don’t always want to see the full show, so were hoping this could be a good option. Not sure I would do it again.
    

    Benihana - Newport Beach, CAVor 5 Tagen geantwortet

    Hello Ciara, Thank you for taking the time to share your feedback. We're glad to hear that you found our food quality and service to be better when dining in the main dining room. We understand your concerns about the noise level and the feeling of being forgotten. We always aim to create a comfortable and enjoyable atmosphere for our guests, and we're sorry if you felt that it didn't quite hit the mark this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guests' experiences. We hope you'll reconsider dining with us again. Best regards, Benihana - Newport Beach, CA The Management Team
    

    War diese Bewertung hilfreich?